Certificate in Customer Service
Adult Programs / Professional Development -
Adult Online Professional & Personal Development 2021-2022
Good customer service is essential for all organizations. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. Acquire extraordinary customer service techniques you won’t find anywhere else.
This is a series of 2 courses.
|Summer 21 Dates||Fall 21 Dates|
|Keys to Customer Service||6/7-7/2||9/7-10/1|
|Extraordinary Customer Service||7/6-7/30||10/4-10/29|
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Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.
Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members.Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.