Cambridge-Isanti Community Education

Transform your customer service into something extraordinary. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. Create a customer service plan that focuses on the key elements to get you started on your pathway to success. This course can be taken alone or as part of the 2 course Certificate in Customer Service. Class Details: Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer's experience Telling the world how great you are Having fun For more information, visit our question and answer page - Click Here.

Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Learn to assess and analyze the financial information that drives your business. Be empowered to make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. This course can be taken alone or as part of the 3 course Certificate in Accounting and Finance For Non-Financial Managers.. Class Details Unit 1: Financial Strategies 1.1 Your Role in Financial Decision Making Who is responsible for the financial decisions in your company? The Goal of Business 1.2 Understand the Language of Finance Accounting as a Language Learn the Language Visual Activity – Accounting Process Accounting and Recordkeeping Systems Self Check – Account Categories 1.3 Read the Story A Word about Financial Concepts ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Matching Principle*** The Common Financial Statements Income Statement The Balance Sheet Statement of Cash Flows 1.4 The Purpose of Financial Statements Unit 2: Financial Dashboard – Introduction to Financial Gauges 2.1 Understand Basic Financial Concepts Introduction The Story Statements Tell ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Profit Matching Principle*** ***Financial Concept: The Fund Matching Principle*** ***Financial Concept: Cash Basis vs. Accrual Basis Accounting Methods*** ***Financial Concept: Cash vs. Profits*** ***Financial Concept: Debt vs. Equity (Optimum Capital Structure)*** 2.2 Financial Strategies Financial strategies stem from business goals Take a Look: Example Financial Strategies 2.3 Financial Gauges Introduction to Financial Gauges Your Financial Gauges Profitability-based gauges Performance-based gauges 2.4 Reading Your Financial Gauges The Story Financial Gauges Tell Research and Analysis Unit 3: Financial Gauges - Profitability 3.1 Profitability Gauges Ratio Analysis Financial Gauge: Net Profit Margin (or) The Bottom Line Financial Gauge Gross Profit Margin Financial Gauge: Operating Margin Using Profitability Ratios 3.2 The Components of Profitability The Origin of Profits Sales and Expenses 3.3 Sales Sales Strategies Pricing Strategies 3.4 Cost of Goods Sold and Cost of Sales Cost of Goods Sold Gross Profit Margin Gross Profit Analysis and Planning Evaluate Profitability of Product or Service Lines 3.5 Expenses Budget vs. Actual Analysis Cost Management and Efficiency Unit 4: Financial Gauges - Performance 4.1 Making Money The Goal of Business Value Growth Company Resources 4.2 Taking Advantage of Assets Tangible vs. Intangible Assets Cash 4.3 Making the Most of Liabilities and Equity Liabilities Equity 4.4 Performance Financial Gauges Financial Gauge: Current and Quick Ratio (Liquidity) Financial Gauge: Return on Assets Financial Gauge: Return on Equity Financial Gauge: Debt to Equity Ratio 4.5 Financial Analysis and Planning Summary Downtown Publishing Financial Performance Analysis Summary For more information, visit our question and answer page - Click Here.

Being engaged with online learners is one of the biggest weaknesses of online teachers. Come discover how to continually engage students and build student success through your interaction, feedback and communication. You will get first hand experience as your instructor models great interaction and engagement, plus you will come away with practical, how-to tips to better engage your online learners. This course can be taken alone or as part of the 3 course Certificate in Online Teaching. Class Details Unit 1: How Continual Engagement Helps You Foster Effective Online Discussions What is continual engagement? Why is continual engagement important? Breaking down the barriers to effective continual engagement in your discussion interaction Unit 2: Building Your Students’ Success through Your Interaction Why continual engagement in online discussion is important to your students’ success Choosing your words carefully in discussion interaction Strategies to use at the beginning of your term Strategies to use as the term gets underway Strategies to use when things get hectic Unit 3: Assessing Your Students’ Performance Giving effective feedback Communicating with students about grades Some special challenges of group work and how to overcome them Unit 4: Keeping Your Communication Skills Sharp How networking with your peers can build your skills Using break times effectively Working with an assistant How online interaction enhances your face-to-face instruction For more information, visit our question and answer page - Click Here.

In this course, you will learn how to post journal entries to the correct general ledger accounts impacted by each transaction. This course will show you how to make sure your general ledger balances at the end of each month by preparing an unadjusted trial balance. You will learn how to look for errors when you don’t balance, and how to determine to correct entries. After posting correcting entries and/or adjusting entries, you will verify debits and credits equal with an adjusted trial balance. This course also goes through the steps of performing monthly bank reconciliations. This course can be taken alone or as part of the 3 course Bookkeeping Certificate. Class Details: Unit 1: The General Ledger What is the General Ledger Why must the general ledger balance Posting to the general ledger Activity ~ Posting to The General Ledger Unit 2: The Unadjusted Trial Balance What is the unadjusted trial balance Verify debit and credit balances Finding errors Activity ~ Find The Errors Unit 3: Correcting Entries and Adjusting Entries Determine correcting entries Adjusting entries and how to prepare them Posting correcting entries and adjusting entries to the general ledger Activity ~ Preparing Entries and Posting to General Ledger Unit 4: The Adjusted Trial Balance Verify the accuracy of the adjusted trial balance Prepare monthly bank reconciliations Activity ~ Prepare a Bank Reconciliation

Data analysis is one of the most sought after skills in the workplace. Companies have vast amounts of data and need people with the ability to analyze it. Get an understanding of how to analyze data in a business setting. This course can be taken alone or as part of the 3 course Certificate in Data Analysis. Class Details Unit 1: Looking for Differences between Groups Two separate groups Two related groups Three or more groups Unit 2: Looking for Relationships Pairs of variables Clusters of variables Predicting one variable from one or more variables Unit 3: Looking at Ratings Tests of difference using ratings Tests of relationship using ratings Unit 4: Looking at How to Report the Results Visual displays How to draft the narrative How to engage your audience For more information, visit our question and answer page - Click Here.

Learn how to organize, display and calculate your data. Find out how to consolidate data proficiently. Create a unique style for yourself to improve your spreadsheet appearance to make the content easier to understand for your target audience. Discover how easily pivot tables can be created to quickly summarize large amounts of data. This course can be taken alone or as part of the 3 course Certificate in Mastering Excel. Class Details Unit 1: Organizing Worksheet and Table Data Introduction to tables Formatting tables using table styles Using formulas in tables Sorting and Filtering table data Unit 2: Understanding Popular Excel Functions Understanding Named Ranges Applying business functions Creating functions that handle text Performing basic lookup functions Creating functions that work with dates and times Unit 3: Improving Worksheet Appearance Formatting cells in worksheets Correcting common function errors Creating and using templates Customizing Excel toolbar Unit 4: Analyzing Data Using Data Validation and Pivot Tables Understanding how to convert text to columns Understanding how to analyze spreadsheet data Understanding the basic pivot table layout and key terms Creating and formatting simple pivot tables For more information, visit our question and answer page - Click Here.

Delve further into Power Query to ETL (Extract, Transform and Load) your data. Build the Data Model using modeling features and relationships. Perform calculations using DAX (Data Analysis Expressions) functions. Utilize Time Intelligence functions to view YoY or YTD reports. Add user friendly features to enhance your reports. This course can be taken alone or as part of the 3 course Power BI Certificate. Class Details Unit 1: Power Query Review the ETL Process Insert columns using different methods Group, Summarize, Pivot, and UnPivot data Merge and Append queries Unit 2: Data Modeling What Data Modeling is Modeling Options Create and manage relationships Create Date table Unit 3: DAX Introduction to DAX Calculate columns and measures Time Intelligence functions Quick Measures Unit 4: Reports Filters versus Slicers Visual Hierarchies and Drill downs Drillthrough Define visual interactions Apply conditional formatting For more information, visit our question and answer page - Click Here.

Six Sigma professionals are in demand by organizations around the world. Our Green Belt training teaches participants problem-solving skills, using the DMAIC (Define, Measure, Analyze, Improve and Control) model. After completing this challenging course, Six Sigma Green Belts serve their organizations as a trained specialist able to work on Six Sigma projects that benefit the organization. This course can be taken alone or as part of the 3 course Certificate in Six Sigma Green Belt. Class Details Unit 1 Measure - Data & Process Analysis Process Analysis and Documentation Process Modeling Process Inputs and Outputs Collecting and Summarizing Data Data Types Data Collection Methods Data Accuracy and Integrity Graphical Methods Unit 2 Measure - Probability Probability and Statistics Valid Statistical Conclusions Central Limit Theorem Basic Probability Concepts Unit 3 Probability Distributions Binomial Distribution Poisson Distribution Normal Distribution Chi-square Distribution Student’s t Distribution Unit 4 Measure - Capability & Measurement Measurement System Analysis Process Capability and Performance Process Capability Studies Process Performance vs. Spec Process Capability Indices Short-term vs. Long-term Capability Process Capability for Attributes For more information, visit our question and answer page - Click Here.

Mobile games are the fastest-growing segment of the market as more and more people play casual games. Learn the basics of the video game design process, understand the main video game genres, and use a game development application to begin your journey of making games. This course can be taken alone or as part of the 2 course Certificate in Basic Game Design. Class Details: Unit 1: A brief history of Video Game Development Arcades & Consoles From PCs to Multiplayer Play a Game -Game Analysis Game Maker Introduction Unit 2: Player Motivation Geographics, demographics, and psychographics Who Plays Why We Play Game Maker Making Art: About Sprites, Objects, Rooms Unit 3: Platforms, Genres and Story Elements Game Application: The Audience Platforms & Player Modes Story Elements: Premise, Backstory, Synopsis, Theme, & Setting Character Archetypes & Character Development Game Maker: Programming Events & Actions Unit 4: The Production Process Documentation: The Game Design Doc Creating the Team Production Phases Marketing Game Maker: Your First Game

Delve into advanced techniques for detecting cyber threats, including anomaly detection, behavior analysis, and threat intelligence. Learn how to identify and respond to sophisticated attacks. Comprehend the role of threat intelligence in proactive cybersecurity measures. And gain expertise in analyzing and reverse-engineering malware. For more information, visit our question and answer page - Click Here.

Data analysis is one of the most sought after skills in the workplace. Companies have vast amounts of data and need people with the ability to analyze it. Get an understanding of how to analyze data in a business setting. This course can be taken alone or as part of the 3 course Certificate in Data Analysis. Class Details Unit 1: Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2: Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3: Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4: Interpreting and Presenting Results Design Professional-looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts Compile a Dashboard for Management For more information, visit our question and answer page - Click Here.

Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. Discover what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. Take the first steps into understanding game design and how it can be applied in your field. This course can be taken alone or as part of the 2 course Certificate in Basic Game Design. Class Details: Unit 1: What Makes a Game? Practical Definition for Game The Anatomy of a Game Games and Play Different Types of Games Unit 2: Essentials of Design Getting Beyond a Game Idea Game Verbs and Game Mechanics Documentation Test Early, Test Often Unit 3: Game Design: Solo and in Teams Defining Development Needs Roles in Game Design Finding Design and Development Partners Unit 4: Serious Games & Gamification Games Beyond Entertainment Designing "Serious" Games Gamification Designing Gamification Systems For more information, visit our question and answer page - Click Here.

Power BI (business intelligence) is a complete data analysis and report creation tool that you install for free. Discover how to quickly extract, transform, and load data with just a few clicks. Create interactive visualizations (charts, maps, KPIs) to provide you with insights into your company’s data to make informed decisions. This course can be taken alone or as part of the 3 course Power BI Certificate. Class Details Unit 1: Overview Power BI Components Install Power BI Desktop (free software) Getting started Unit 2: Connect with Data Sources Types of data sources Import Excel and text files Connect to databases (Access) Import data from the Web Unit 3: Transform Data Introduction to Power Query Shape data Filter data Understand the Data Model Unit 4: Creating Reports Overview Create visuals Format reports Share your files For more information, visit our question and answer page - Click Here.

Project management provides visibility of project health to the business and the customer. Gain the skills, tools and templates to confidently develop and maintain a project. This course can be taken alone or as part of the 3 course Certificate in Project Management. Class Details Unit 1: Project Management Overview Project Manager’s Responsibilities & Commitment Certification Requirements & Costs Compensation Project Framework Preview Unit 2: Tools & Templates Project Process Checklist Project Charter Template Project Plan Template Communications Templates Unit 3: Creating a Project Creating a project plan and schedule in MS Project Creating charter and team/stakeholder matrices Creating Change Log Creating a Risk Plan Unit 4: Managing the Project - Prepare a Project Status Deck Creating status deck (format, content, operating rhythm, etc.) Collecting Detail Status Presenting Summary Status Simulating project close-out & celebrate For more information, visit our question and answer page - Click Here.

Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem-solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the “flipped” classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material. This course can be taken alone or as part of the 3 course Certificate in Six Sigma Green Belt. Class Details Unit 1 Six Sigma Goals Value of Six Sigma Origins of Six Sigma Organizational Drivers Goals and Projects Lean Principles Lean Concepts and Tools Non-Value-Added Activities Theory of Constraints Design for Six Sigma (DFSS) DFSS Road Maps Unit 2 FMEA Define - Teams & Customers Process Management for Projects Process Elements Owners and Stakeholders Identify Customers Collect Customer Data Analyze Customer Data Translate Customer Requirements Team Dynamics and Performance Team Stages and Dynamics Six Sigma and Other Team Roles Team Tools Communications Unit 3 Define - Projects, Tools & Results Project Management Basics Project Charter Project Scope Project Metrics Project Planning Tools Project Documentation Project Risk Analysis Project Closure Management and Planning Tools Business Results for Projects Process Performance Unit 4 Descriptive Statistics For more information, visit our question and answer page - Click Here.

This is the first in a series addressing the development of Generation Y (born 1980-1999) leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. This course can be taken alone or as part of the 3 course Certificate in Leadership Development. Class Details Unit 1: Introduction to Leadership Principles What does it mean to be a good leader? The multiple approaches to leadership Models of leadership The critical need for Gen Y leadership Unit 2: Recognizing your leadership style Leadership Traits Self Assessment Leadership Style Self Assessment Leadership Skills Self Assessment Task and Relationship Assessment Unit 3: Leadership Special Concerns Handling Conflict in the Workplace Managing Out-group Employees Ethical Considerations Unit 4: Cases in Leadership Case Study 1 Case Study 2 Self-reflection: What type of leader am I? For more information, visit our question and answer page - Click Here.

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile. By the end of the course you will be managing like a pro - quickly and with confidence. This course can be taken alone or as part of the 3 course Management Certificate. Class Details Unit 1: Fundamentals of Management How to determine, set, and communicate job expectations Linking employee behaviors to performance Describing performance expectations Increasing employee commitment and pride and evaluate performance Unit 2: Employee Engagement Motivating and engaging employees to get the job done Tools and techniques to increase employee buy-in and commitment How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3: Increasing your Success Part 1 Enhancing your ability to manage effectively In-depth analysis of the behaviors of your style Unit 4: Increasing your Success Part 2 Behaviors that inhibit your ability to manage effectively Advanced analysis of the behaviors of your management style For more information, visit our question and answer page - Click Here.

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Find out how to create clear expectations, engage and motivate employees. Increase your effectiveness. Explore the principles of collaborative management and gain insight on how to expand your collaborative skills for the success of your team. Finally, get the keys to manage different generations in your workplace. This is a series of 3 courses. Class Spring 2026 Date Summer 2026 Dates Management Boot Camp 4/6-5/1 6/1-6/26 Collaborative Management 5/4-5/29 7/6-7/31 Managing Generations in the Workplace 6/1-6/26 8/3-8/28 For more information, visit our question and answer page - Click Here.

Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career. This course can be taken alone or as part of the 3 course Certificate in Workplace Communication. Class Details: Unit 1: Introduction to the Negotiation Your natural bargaining style and how you can strengthen it Understanding winning - the hallmarks of a successful negotiation The steps to planning a successful bargaining process Knowing your power sources Balancing firmness and flexibility Unit 2: Option Building and Boundary Setting Creating goals and priorities in the deal Creating bargaining boundaries How to build your options How to create better options for your opponent, without giving away what you value Unit 3: Managing the Negotiating Process Managing the process Managing yourself Managing the other side Managing relationships Managing communication Unit 4: Black Belt Skills Planning to give more and get more Developing a BATNA, knowing when to employ it Crafting the agreements and commitments Diverting tricky tactics and attempts at dirty dealing

Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career. This course can be taken alone or as part of the 3 course Certificate in Workplace Communication. Class Details: Unit 1: Introduction to the Negotiation Your natural bargaining style and how you can strengthen it Understanding winning - the hallmarks of a successful negotiation The steps to planning a successful bargaining process Knowing your power sources Balancing firmness and flexibility Unit 2: Option Building and Boundary Setting Creating goals and priorities in the deal Creating bargaining boundaries How to build your options How to create better options for your opponent, without giving away what you value Unit 3: Managing the Negotiating Process Managing the process Managing yourself Managing the other side Managing relationships Managing communication Unit 4: Black Belt Skills Planning to give more and get more Developing a BATNA, knowing when to employ it Crafting the agreements and commitments Diverting tricky tactics and attempts at dirty dealing

Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Explore the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace. This course can be taken alone or as part of the 3 course Management Certificate. Class Details Unit 1: What makes these generations different The transition from the Industrial Age to the Internet Age How society shapes us Who are the Boomers? Who are Xers? Who is Gen Y? Unit 2: Evolving standards of hard work and success Knowledge work and the value of time Time as key to profitability The focus on outcomes The problem with meetings A new type of leadership Unit 3: What motivates generations at work Monetary and non-monetary rewards Key role of the “boss” A balanced life Lateral career moves Second careers Supporting social causes Retirement reservations Unit 4: Work styles and technology Customizing work styles and processes Peak work time and place A new role for technology and work Working collaboratively Modern recruitment For more information, visit our question and answer page - Click Here.

Stay current with this class. Examine the life of an Excel worksheet and workbook, from creation to presentation. Learn how an Excel worksheet is constructed, populated with content, and edited for delivery. Master the options that can take your Excel worksheet from plain, drab numbers to exciting and engaging multimedia. This course can be taken alone or as part of the 3 course Certificate in Mastering Excel. Class Details Unit 1: Excel From The Ground Up Why businesses use Excel for spreadsheet management Technical requirements to use Excel (and all Office modules) Launch Excel and create your first Excel worksheet Discover how to protect and save your document Set your document’s Properties and Attributes including Subject, Title and Author Unit 2: Excel Document Creation Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup Learn how to populate, format and merge cells Create multiple worksheet “workbooks” Learn how to insert comments and check spelling Unit 3: Advanced Features and Functionality Create and manage formulas and functions Filter and sort tables and data Create “live” connections between multiple worksheets Create effective and informative table and charts Unit 4: Excel Management and Sharing Create meaningful file names and understand filing systems to manage Excel documents Organize your documents on your hard drive and learn how to copy and move documents Manage track changes when co-authoring documents Printing and PDF file creation including setting print areas Learn how to export Excel tables and charts to PowerPoint presentations and Word documents Use Outlook to send Excel worksheets and workbooks to other users For more information, visit our question and answer page - Click Here.