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Keys to Customer Service


Adult Programs / Professional Development -
Adult Online Professional & Personal Development Spring/Summer 2024

Discover the direct relationship between service skills and career achievement. Be an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

This course can be taken alone or as part of the 2 course Certificate in Customer Service. 

Class Details:

Unit 1:
  • Understand Service Matters
  • Longevity and Loyalty
  • Cost of a Lost Customer
  • Engage Your Customer
Unit 2:
  • Listen to Your Customer
  • Active Listening
  • Avoid Improper Listening
  • The Power of Feedback

Unit 3:

  • Web Sites and Electronic Communication
  • Web-Based Customer Service
  • Disadvantages of Web-Based Customer Service
  • Evaluate Your Web-Based Customer Service
Unit 4: 
  • Customer Turnoffs
  • Exceed customer expectations
  • Recognize and categorize customer turnoffs
  • Deal with customer expectations and turnoffs

For more information, visit our question and answer page - Click Here.

Nanette Sanders-Cobb

LERN Instructgor

Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years. She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members.

Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service. She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration. Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.
 June 2024 
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SLCERT17A2

  Learning Resources Network, Inc , Nanette Sanders-Cobb


Virtual Class
Sun-Sat, Jun 3 - Jun 28
12:01 AM - 11:59 PM

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Min Age   16 yr.

Price: $ 145 00