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Extraordinary Customer Service


Adult Programs / Professional Development -
Adult Online Professional & Personal Development Spring/Summer 2024

Transform your customer service into something extraordinary. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. Create a customer service plan that focuses on the key elements to get you started on your pathway to success.

This course can be taken alone or as part of the 2 course Certificate in Customer Service. 

Class Details:

Unit 1: Understanding Your Customer
  • Why customer service is important
  • Knowing your customer
  • Customers are constantly evaluating you
  • Basic customer service skills you may not have thought of
Unit 2: Setting Customer Expectations
  • Analyzing customer contacts
  • Developing internal customer targets
  • How to easily exceed your customers' expectations

Unit 3: Developing Effective Processes

  • What is working for your customers
  • Re-engineering your process
  • Ways to give the best information
  • Handling complaints
Unit 4: Marking Customer Service Extraordinary
  • Tweaking the customer's experience
  • Telling the world how great you are
  • Having fun

For more information, visit our question and answer page - Click Here.

Greg Marsello

LERN Instructor

Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.

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  Learning Resources Network, Inc , Greg Marsello


Virtual Class
Sun-Sat, Jul 1 - Jul 26
12:01 AM - 11:59 PM

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Min Age   16 yr.

Price: $ 145 00

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