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Conflict Management


Adult Programs / Professional Development -
Adult Online Professional & Personal Development Spring/Summer 2024

A recent study conducted by the American Management Association revealed that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

This course can be taken alone or as part of the 3 course Certificate in Workplace Communication.

Class Details:

Unit 1: Understanding Conflict

  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.

Unit 2: Understanding the Conflict Management Model

  • Using the model
  • Dialog for a conflict conversation
  • When to take action and address a conflict situation

Unit 3: Conflict Management Case Studies

  • Review of real world cases
  • Analyze and evaluate the cases

Unit 4: Strategies for success

  • Creating a standard of performance
  • Creating your own dialog
  • Applying the model

For more information, visit our question and answer page - Click Here.

Sally Klauss

LERN Instructor

Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well.

 June 2024 
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SLCERT18A2

  Learning Resources Network, Inc , Sally Klauss


Virtual Class
Sun-Sat, Jun 3 - Jun 28
12:01 AM - 11:59 PM

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Min Age   16 yr.

Price: $ 245 00