Cambridge-Isanti Community Education

Move your management style and abilities to the cutting-edge of successful practice. Shatter issues and meet both organizational goals and employee satisfaction and productivity. Take advantage of your opportunity to develop new strategies to enhance your management skills. Conquer a new management skillset that will last a lifetime. Advance from challenges to solutions for your organization, and your career.

This course can be taken alone or as part of the 3 course Certificate in Workplace Communication. 

Class Details:

Unit 1: Introduction to the Negotiation

• Your natural bargaining style and how you can strengthen it
• Understanding winning - the hallmarks of a successful negotiation
• The steps to planning a successful bargaining process
• Knowing your power sources
• Balancing firmness and flexibility

Unit 2: Option Building and Boundary Setting

• Creating goals and priorities in the deal
• Creating bargaining boundaries
• How to build your options
• How to create better options for your opponent, without giving away what you value

Unit 3: Managing the Negotiating Process

• Managing the process
• Managing yourself
• Managing the other side
• Managing relationships
• Managing communication

Unit 4: Black Belt Skills

• Planning to give more and get more
• Developing a BATNA, knowing when to employ it
• Crafting the agreements and commitments
• Diverting tricky tactics and attempts at dirty dealing