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  • Integrating Social Media in your Organization

    Learn the top five considerations when starting a social network as well as tips to manage an online community. Identify how to manage this influx of information created by the new media revolution. Discover what you might be doing wrong in social media as well as essential policies to have in place for your employees and company. This course can be taken alone or as part of the 3 course Certificate in Social Media For Business. Class Details Unit 1: Running a Community and Creating Your Own Social Network Using Ning Online Communities and Creating Your Own Social Network with Ning Top 5 Considerations When Starting a Social Network What Goes into Build a Great Social Network What is an online community manager What is Ning and How to Use the Platform Examples of Companies Using Ning Unit 2: What Tools to Use for Your Organization What tools and platforms will help get content on the web Readings on top new tools to consider How to select which tool to use How video fits into online marketing Organizing and collaborating with Google products How to take advantage of mobile and local in applications and search Unit 3: Integrating Social Platforms into Your Web Site Discovering how web design has changed and what is needed for true integration Understanding elements on websites that increase interaction, engagement, search engines findability Learn best practices for website usability and landing page design Discuss how your sites compare and generate next steps that will improve your business Unit 4: Developing a Manageable Work Flow: Time, Resources, Policies, and Trends Developing a Manageable Work Flow Time and Resources: How do you know where to spend your time? Target Social Media Influencers to Boost Traffic and Sales Is Your Company Ready for Social Media or Are They Holding You Back? Trends - What's Next or Are We Still Working on Last Year's Trends? Social Media Policies and Planning For A Crisis For more information, visit our question and answer page - Click Here.
  • Network Security and Defense Strategies

    Identify the architecture and protocols that keep networks secure. Understand the role of routers, switches, and firewalls in network security. Tackle network security fundamentals, implementing firewalls and VPNS, intrusion detection and prevention systems (IDPS) and securing wireless networks. For more information, visit our question and answer page - Click Here.
  • Advanced Cyber Threat Analysis and Mitigation

    Identify the architecture and protocols that keep networks secure. Understand the role of routers, switches, and firewalls in network security. Tackle network security fundamentals, implementing firewalls and VPNS, intrusion detection and prevention systems (IDPS) and securing wireless networks. For more information, visit our question and answer page - Click Here.
  • Designing Online Instruction

    Learn how to develop a web course, the principals behind the adoption of technology innovation, and the nature of the online learning environment. Get tips for planning your online course, identifying resources and design guidelines. Discuss the phases of design and development, motivating student-to-student interaction and how to manage it. Get the latest information on copyright issues, assessment and evaluation. This course can be taken alone or as part of the 3 course Certificate in Online Teaching. Agenda Unit 1: Overview of the Online Instructional Environment Internet basics Principles behind the adoption of technology innovation The nature of the online learning environment Unit 2: Envisioning Your Online Course Types of web courses Preparing for the move to the Web Analyzing your current course Planning your web course Identifying resources Design guidelines Unit 3: Developing a Web course Team vs. Individual approach to development Phases of design and development Models of web courses Unit 4: Online Interaction Online collaboration Creating an interactive environment Motivating student-student interaction Managing interaction Unit 5: Issues in the Web Environment Managing email Facilitating discussions Class size Copyright For more information, visit our question and answer page - Click Here.
  • Project Management Knowledge Areas

    Discover the ten (10) Project management Knowledge Areas and their support role and relationships to the five (5) Project Management Processes. With these tools in hand, take your project management skills to the next level. This course can be taken alone or as part of the 3 course Certificate in Project Management. Class Details Unit 1: Project Integration & Scope Management Integration Management Direct & Manage Project Work Perform Integrated Change Control Scope Management Control Scope Unit 2: Project Time & Cost Management Time Management Sequence Activities Control Schedule Cost Management Plan Cost Management Unit 3: Project Quality, Human Resources & Communications Management Quality Management Human Resources Management Communications Management Unit 4: Project Risk, Procurement & Stakeholder Management Risk Management Plan Risk Responses Procurement Management Stakeholder Management For more information, visit our question and answer page - Click Here.
  • Entrepreneurial Marketing

    Entrepreneurs must know how to effectively market their product or service. Learn a step by step approach to attract and keep customers, all within a realistic budget. Discover how to build a strong brand, analyze which tactics to use, and implement your marketing plan. Take away practical marketing tips and tools that you can use to improve your marketing efforts. This course can be taken alone or as part of the 3 course Entrepreneurship Certificate. Class Details: Unit 1: The Customer as the Driver Marketing Decisions Framework Positioning Your Product or Service Marketing Strategies and Goals Unit 2: Communicating Value to Customers Key Selling Messages Creating Emotional Connections Personal Selling Networking: Your 30-Second Introduction Unit 3: Creating a Strong Brand Managing the Marketing Mix Marketing on a Shoestring Budget Your Marketing Calendar Implementing Your Plan Unit 4: Building Customer Relationships Tools to Meet Your Strategic Goals Online Opportunities and Social Media Checklist Generating Buzz: Word-of-Mouth Marketing Measuring Effectiveness
  • YouTube for Business

    Take back proven strategies and techniques for making YouTube work successfully for your organization. Learn how to get your YouTube video on the first page of Google Search. Learn how YouTube can compliment your current marketing and social media strategy and how to maximize your YouTube Channel to get the greatest return. This course can be taken alone or as part of the 2 course Mastering Video Marketing Certificate. Class Details Unit 1: Designing Marketing Goals for YouTube that Maximize the Platform Learn what types of video work best on YouTube Adapt your marketing plan to include video and goals for the YouTube platform Discuss YouTube case studies from your industry and evaluate what’s working and what’s not Create a content plan for videos that will work for your business or organization and won’t get you banned from YouTube Understand how to use YouTube search features and other elements from a consumer perspective Unit 2: Building and Optimizing Your YouTube Channel Learn the various elements of a YouTube Channel and how each feature works Create your own YouTube Channel and optimize each feature Discuss channel design and settings that fit with your video marketing goals Discover how to embed YouTube videos on your website that maximize views Unit 3: Driving Traffic: Maximizing the Social Network of YouTube Learn about the power of YouTube as a social network Discover why it is important to have subscribers and how to communicate with them internally within YouTube Understand the analytics of YouTube: Views, Ratings, Comments, Favorites Learning to Read YouTube Insight & Analyzing the Data Unit 4: Creating and Distributing Video on YouTube Learn how to upload video, the types of cameras, formats, and video resolution that work best on YouTube, and tools that streamline the process Understand the essential element in a video on YouTube such as graphics, title, tags, description, etc. and how to optimize them for search Discover how to get your videos to appear in related searches and other secrets of the YouTube Algorithm Explore the extra features in YouTube such as editing, private sharing, captions, annotating, audio swap, etc. For more information, visit our question and answer page - Click Here.
  • Fostering Online Discussion

    Being engaged with online learners is one of the biggest weaknesses of online teachers. Come discover how to continually engage students and build student success through your interaction, feedback and communication. You will get first hand experience as your instructor models great interaction and engagement, plus you will come away with practical, how-to tips to better engage your online learners. This course can be taken alone or as part of the 3 course Certificate in Online Teaching. Class Details Unit 1: How Continual Engagement Helps You Foster Effective Online Discussions What is continual engagement? Why is continual engagement important? Breaking down the barriers to effective continual engagement in your discussion interaction Unit 2: Building Your Students’ Success through Your Interaction Why continual engagement in online discussion is important to your students’ success Choosing your words carefully in discussion interaction Strategies to use at the beginning of your term Strategies to use as the term gets underway Strategies to use when things get hectic Unit 3: Assessing Your Students’ Performance Giving effective feedback Communicating with students about grades Some special challenges of group work and how to overcome them Unit 4: Keeping Your Communication Skills Sharp How networking with your peers can build your skills Using break times effectively Working with an assistant How online interaction enhances your face-to-face instruction For more information, visit our question and answer page - Click Here.
  • Intermediate AI NEW

    Dive deeper into the fascinating world of artificial intelligence. Explore machine learning algorithms, natural language processing, and neural networks, while gaining hands-on experience with popular AI frameworks and tools. Take your AI expertise to the next level. Agenda Unit 1 AI Agents Deploy agents that handle tasks across apps seamlessly Explore Zapier or Microsoft Power Automate Email: Use Boomerang AI or Superhuman to automate and craft smarter, personalized emails Meetings & Social: Simplify scheduling with Calendly AI Assistant and manage social media using Hootsuite Insights Unit 2 Workflow Automation Streamline entire processes with Monday.com Use Asana AI for a more efficient workday Routine Tasks: Harness tools like IFTTT Automate repetitive actions across platforms Unit 3 Professional-grade Content Unlock your creativity and produce professional-grade content effortlessly Written Content: Generate compelling blog posts Writing captions with ChatGPT or Writesonic. Graphics: Design stunning visuals using Canva’s Magic Design or Adobe Firefly AI. Unit 4 Video & Music Video: Transform concepts into videos Using eTools Lumen5 or enhance editing with Runway AI. Music: Compose original tracks with AIVA Remix audio with tools like Amper Music. For more information, visit our question and answer page - Click Here.
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  • Collaborative Management

    Collaborative skills are essential to harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and get projects completed. Explore the principles of collaborative management and gain insight on how to expand your collaborative skills for the success of your organization. This course can be taken alone or as part of the 3 course Management Certificate. Class Details Unit 1: Principles of collaboration in management Defining principles of collaboration Emotions, self-mastery and collaboration Redirecting teams and group collaboration Conflict management and facilitation Unit 2: Relationship building Building relationships fundamentals Renegotiating failed relationships Managing collaborative potentials Unit 3: Strategies to tap into group collaborative potential Harnessing collaborative energy Responsible communication Managing collaboration for performance Unit 4: Your action plan for collaborative management Setting your management goals Identify and utilize collaborative resources Creating a collaborative management action plan For more information, visit our question and answer page - Click Here.
  • Marketing Using Social Media

    Develop a two-way communication and marketing strategy for your organization using social media. Learn quick, easy ways to use Twitter, blogs, and LinkedIn to engage your customers or clients and keep them interested in your organization. Discover the advantages and disadvantages of each, and learn what’s right for your work and kind of organization. This course can be taken alone or as part of the 3 course Certificate in Social Media For Business. Class Details Unit 1 Social media as a two-way communication The customer-business relationship The power of viral marketing Building customer loyalty with social media Using social media to brand your organization Unit 2 Creating, marketing and communicating using Blogs How blogs got started Writing blogs for work and business Marketing and promoting your blog Business strategies for blogs Unit 3 How to use Twitter Uniqueness of Twitter Creating tweets and messages Doing research and information gathering with Twitter Integrating Twitter with other publicity Unit 4 LinkedIn: a social media for professionals Why businesses and professionals use LinkedIn How LinkedIn distinguishes itself among social networks Getting connected with LinkedIn Case studies and examples of business and professional uses For more information, visit our question and answer page - Click Here.
  • Boosting Your Website Traffic

    Acquire the basic skills to boost your web site traffic, including how to analyze your visitor traffic, how to use search engine optimization to get greater visibility and exposure in Google searches, and how to redesign your web site copy to increase your visitors and results. No experience necessary, but if you are at an advanced level, your instructor is an SEO expert and can answer your toughest questions. This course can be taken alone or as part of the 3 course Certificate in Digital Marketing. Agenda Unit 1 Why web site analysis works Why web site managers analyze their visitor traffic Creating goals and objectives for your web site Understanding the web site visitor experience How data analysis can improve web site outcomes Unit 2 How Google Analytics functions Setting up Google Analytics accounts Analyzing traffic sources and visitor traffic Redesigning pages to improve retention Testing web site versions with Google Optimizer Unit 3 Search Engine Optimization Understanding how page ranking and positions are determined Redesigning the title bar, alt tags, heading area, and links your URL Keyword density and rewriting web page copy Strategies to improve your page rank Unit 4 Moving to Web 2.0 Generation Y and the Web 2.0 Attitude Developing user-created content Creating interactive web sites The future of web sites For more information, visit our question and answer page - Click Here.
  • Adobe Photoshop Essentials

    Learn all the basics of Photoshop to effectively work with selection and editing tools, layers, and masks to edit, retouch and enhance existing images or create your own composite digital art work. Impress your business organization, friends and family by enhancing their photos and create magazine cover quality enhanced images. Access to Adobe Photoshop software required. This course can be taken alone or as part of the 3 course Graphic Design Software Essentials Certificate. Class Details Unit 1: Getting to know the Interface and Selection Tools Interface menus Tools Panels Working with the various Selection tools Unit 2: Working with Layers and Masks Layers and layer management Non- destructive editing using masks How to type and format text Using various type formatting and style tools and panels Unit 3: Image Correction & Enhancement Photo correction and enhancement tools Crop, dodge and burn Recoloring, retouching Healing brushes Unit 4: Using the Drawing Tools How to use the Pen tool Other drawing tools in Photoshop Advanced drawing and selection File formats How to save files for print or web For more information, visit our question and answer page - Click Here.
  • Financial Analysis and Planning for Non-Financial Managers

    Designed for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will take the mystery out of money matters. Learn to assess and analyze the financial information that drives your business. Be empowered to make smart decisions when it comes to budgeting, setting goals, and assessing performance within your own area of influence. This course can be taken alone or as part of the 3 course Certificate in Accounting and Finance For Non-Financial Managers.. Class Details Unit 1: Financial Strategies 1.1 Your Role in Financial Decision Making Who is responsible for the financial decisions in your company? The Goal of Business 1.2 Understand the Language of Finance Accounting as a Language Learn the Language Visual Activity – Accounting Process Accounting and Recordkeeping Systems Self Check – Account Categories 1.3 Read the Story A Word about Financial Concepts ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Matching Principle*** The Common Financial Statements Income Statement The Balance Sheet Statement of Cash Flows 1.4 The Purpose of Financial Statements Unit 2: Financial Dashboard – Introduction to Financial Gauges 2.1 Understand Basic Financial Concepts Introduction The Story Statements Tell ***Financial Concept: The Accounting Equation*** ***Financial Concept: The Profit Matching Principle*** ***Financial Concept: The Fund Matching Principle*** ***Financial Concept: Cash Basis vs. Accrual Basis Accounting Methods*** ***Financial Concept: Cash vs. Profits*** ***Financial Concept: Debt vs. Equity (Optimum Capital Structure)*** 2.2 Financial Strategies Financial strategies stem from business goals Take a Look: Example Financial Strategies 2.3 Financial Gauges Introduction to Financial Gauges Your Financial Gauges Profitability-based gauges Performance-based gauges 2.4 Reading Your Financial Gauges The Story Financial Gauges Tell Research and Analysis Unit 3: Financial Gauges - Profitability 3.1 Profitability Gauges Ratio Analysis Financial Gauge: Net Profit Margin (or) The Bottom Line Financial Gauge Gross Profit Margin Financial Gauge: Operating Margin Using Profitability Ratios 3.2 The Components of Profitability The Origin of Profits Sales and Expenses 3.3 Sales Sales Strategies Pricing Strategies 3.4 Cost of Goods Sold and Cost of Sales Cost of Goods Sold Gross Profit Margin Gross Profit Analysis and Planning Evaluate Profitability of Product or Service Lines 3.5 Expenses Budget vs. Actual Analysis Cost Management and Efficiency Unit 4: Financial Gauges - Performance 4.1 Making Money The Goal of Business Value Growth Company Resources 4.2 Taking Advantage of Assets Tangible vs. Intangible Assets Cash 4.3 Making the Most of Liabilities and Equity Liabilities Equity 4.4 Performance Financial Gauges Financial Gauge: Current and Quick Ratio (Liquidity) Financial Gauge: Return on Assets Financial Gauge: Return on Equity Financial Gauge: Debt to Equity Ratio 4.5 Financial Analysis and Planning Summary Downtown Publishing Financial Performance Analysis Summary For more information, visit our question and answer page - Click Here.
  • Adobe InDesign Essentials

    InDesign allows you to create simple to complex multi-page documents such as brochures, flyers, books and magazines. Explore InDesign tools and capabilities to create professional documents. Learn how to manage the InDesign environment, create, setup, design, enhance and finalize multi-page documents. Access to Adobe InDesign software required This course can be taken alone or as part of the 3 course Graphic Design Software Essentials Certificate. Class Details Unit 1: Getting to Know the Interface and Setting up a Document Interface menus Tools Panels Starting and setting up a multi-page document in InDesign Unit 2: Working with Objects and Color Learning to work with color panels Creating, managing and applying color to elements Inserting and managing images and illustrations into an InDesign document Unit 3: Working with Text Learning about insert and flow text to multiple pages Managing long text documents Text editing in InDesign documents Unit 4: Typography Advance typography tools and menus Character and paragraph settings and styles Creating print-ready PDF files. For more information, visit our question and answer page - Click Here.
  • Mastering Microsoft Word

    Master the art of document creation and take your professional skills to the next level with Microsoft Word, which is essential for success in the modern business world. Discover how to format text, paragraphs, images, and pages with ease. Get hands-on experience creating professional-looking documents, from resumes and cover letters to reports and brochures. Find out how to use templates and themes to save time and streamline your workflow. At the end of this class, you will be equipped with the skills to create, edit and share polished documents that will impress employers and coworkers and give you a competitive edge in the workplace. Agenda Unit 1 Getting Started with Word Why businesses use Word for document creation Launch Word and create your first Word document Discover how to protect and save your documents. Set your document’s Properties and Attributes including Subject, Title, and Author Unit 2 Word Document Creation Explore the different features and functionality of Word Understand documents and their makeup Learn how to create, format, and present documents Create multiple documents and templates Learn how to insert comments and professionally edit Unit 3 Advanced Features and Functionality Create and manage documents Learn to organize documents into chapters and sections Create “live” connections between documents and Excel worksheets Create effective and informative documents with tables and charts Unit 4 Word Management and Sharing Create meaningful file names and understand filing systems to manage Word documents Organize your documents on your hard drive and learn how to copy and move documents Manage track changes when co-authoring documents Printing and PDF file creation including print settings
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  • The Basics of Bookkeeping

    No one should be blind to their finances! Learn where the numbers go, and why. Understand, and know how to record, every penny that comes into and that goes out of your business. Learn how to create a chart of accounts that meet your needs. Discover bookkeeping terminology as well as what it means to keep track of the numbers. Class Details: Unit 1: The Accounting Equation and Chart of Accounts The accounting equation The chart of accounts for a business Temporary accounts (Revenue and Expenses) Where the accounts fall under the accounting equation Unit 2: Journals and the General Ledger Special Journals General Journal The General Ledger Accounts Unit 3: Recording Transactions The Rules Debits and Credits T-Accounts Using journals to record transactions Unit 4: Month End Closing Adjusting Entries Posting to the General Ledger End of month account balances
  • Advanced Six Sigma Green Belt

    Learn to improve and control processes through hypothesis testing, design of experiments, and statistical process control. Apply the concepts learned in the Introduction and Intermediate Six Sigma Green Belt courses. Finish the course Six Sigma Green Belt Certified. This course can be taken alone or as part of the 3 course Certificate in Six Sigma Green Belt. Class Details Unit 1 Analyze Exploratory Data Analysis Correlation and Regression Hypothesis Testing Basic Concepts Point & Interval Estimation Unit 2 Major Tests Paired-comparison Tests Single-Factor ANOVA Chi-square Unit 3 Improvement Techniques Design of Experiments (DOE) Introduction Terminology Design Types Implement and Validate Solutions Response Surfaces EVOP DOE Improvement Analysis Unit 4 Control Concepts Statistical Process Control (SPC) Objectives and Benefits Rational Subgrouping Application of Control Charts Variable Charts Attribute Charts Analysis of Control Charts Control Plans For more information, visit our question and answer page - Click Here.
  • Mastering Microsoft PowerPoint

    Bring your ideas to life and leave a lasting impression with Microsoft PowerPoint. Master the tools and techniques that turn humdrum slides into dynamic presentations that will captivate your audience. With hands-on practice and real-world examples, learn design principles and multimedia elements such as images, videos, and charts that elevate you to the next level. Acquire critical know-how to deliver your presentations with confidence and ease. Whether you're a beginner or a seasoned user, you'll find new ways to work smarter, not harder. You'll leave class with in-demand skills and the ability to create professional, visually appealing presentations that will engage your audience and help you stand out Agenda Unit 1 PowerPoint Overview Why businesses use PowerPoint for presentations Launch PowerPoint and create your first PowerPoint presentation Discover how to protect and save your slides. Set your document’s Properties and Attributes including Subject, Title, and Author Unit 2 PowerPoint Document Creation Explore the different parts of the PowerPoint slide navigation Understand slides and templates, and their makeup Learn how to populate, format, and present slides Create multiple slides and templates Learn how to insert comments and professionally edit Unit 3 Advanced Features and Functionality Create and manage slides Learn to organize slides into sections Create “live” connections between slides and Excel worksheets Create effective and informative slides with tables and charts Unit 4 PowerPoint Management and Sharing Create meaningful file names and understand filing systems to manage PowerPoint documents Organize your documents on your hard drive and learn how to copy and move documents Manage track changes when co-authoring documents Printing and PDF file creation including print settings
  • Cash Is King

    Cash is arguably the most important factor in business success. It is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. This course can be taken alone or as part of the 3 course Certificate in Accounting and Finance For Non-Financial Managers. Class Details Unit 1: Cash Flow Strategies Why cash is so important in business What are the cash-critical stages in business What internal sources of cash are possible What potential external sources of cash there are Unit 2: Reporting and Evaluating Cash Flow Review of the Cash Flow Statement Review of Projected Cash Flow Report What the Cash Cycle communicates What improvements can be made to shorten the cash cycle Calculating cash cycle Unit 3: Projecting Cash Needs How much cash the business needs When cash injections are needed Which cash needs will internal sources be able to cover Which cash needs must be met through external sources Making comparisons with other businesses in the same industry Unit 4: Funding Requests What debt sources of cash are possible What are the potential equity sources of cash What requirements different funding sources have Making a pitch to investors Approaching potential lenders for financing For more information, visit our question and answer page - Click Here.
  • QuickBooks Online Level 2

    Now know how to work with more advanced QuickBooks Online topics. Become capable with such skills as how to customize settings, banking, credit cards, foreign currencies, statements for debts collection, using tags and projects. And come away with your Certificate in Quickbooks Online. For more information, visit our question and answer page - Click Here.
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  • Extraordinary Customer Service

    Transform your customer service into something extraordinary. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. Create a customer service plan that focuses on the key elements to get you started on your pathway to success. This course can be taken alone or as part of the 2 course Certificate in Customer Service. Class Details: Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer's experience Telling the world how great you are Having fun For more information, visit our question and answer page - Click Here.
  • Intermediate Power BI

    Delve further into Power Query to ETL (Extract, Transform and Load) your data. Build the Data Model using modeling features and relationships. Perform calculations using DAX (Data Analysis Expressions) functions. Utilize Time Intelligence functions to view YoY or YTD reports. Add user friendly features to enhance your reports. This course can be taken alone or as part of the 3 course Power BI Certificate. Class Details Unit 1: Power Query Review the ETL Process Insert columns using different methods Group, Summarize, Pivot, and UnPivot data Merge and Append queries Unit 2: Data Modeling What Data Modeling is Modeling Options Create and manage relationships Create Date table Unit 3: DAX Introduction to DAX Calculate columns and measures Time Intelligence functions Quick Measures Unit 4: Reports Filters versus Slicers Visual Hierarchies and Drill downs Drillthrough Define visual interactions Apply conditional formatting For more information, visit our question and answer page - Click Here.
  • Intermediate Six Sigma Green Belt

    Six Sigma professionals are in demand by organizations around the world. Our Green Belt training teaches participants problem-solving skills, using the DMAIC (Define, Measure, Analyze, Improve and Control) model. After completing this challenging course, Six Sigma Green Belts serve their organizations as a trained specialist able to work on Six Sigma projects that benefit the organization. This course can be taken alone or as part of the 3 course Certificate in Six Sigma Green Belt. Class Details Unit 1 Measure - Data & Process Analysis Process Analysis and Documentation Process Modeling Process Inputs and Outputs Collecting and Summarizing Data Data Types Data Collection Methods Data Accuracy and Integrity Graphical Methods Unit 2 Measure - Probability Probability and Statistics Valid Statistical Conclusions Central Limit Theorem Basic Probability Concepts Unit 3 Probability Distributions Binomial Distribution Poisson Distribution Normal Distribution Chi-square Distribution Student’s t Distribution Unit 4 Measure - Capability & Measurement Measurement System Analysis Process Capability and Performance Process Capability Studies Process Performance vs. Spec Process Capability Indices Short-term vs. Long-term Capability Process Capability for Attributes For more information, visit our question and answer page - Click Here.