Cambridge-Isanti Community Education

Transform your customer service into something extraordinary. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. Create a customer service plan that focuses on the key elements to get you started on your pathway to success. This course can be taken alone or as part of the 2 course Certificate in Customer Service. Class Details: Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer's experience Telling the world how great you are Having fun For more information, visit our question and answer page - Click Here.

Good customer service is essential for all organizations. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. Acquire extraordinary customer service techniques you won’t find anywhere else. This is a series of 2 courses. Spring 24 Dates Summer 24 Dates Keys to Customer Service 04/01/24-04/26/24 06/03/24-06/28/24 Extraordinary Customer Service 05/06/24-05/31/24 07/01/24-07/26/24 For more information, visit our question and answer page - Click Here.