Cambridge-Isanti Community Education

Discover the direct relationship between service skills and career achievement. Be an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. This course can be taken alone or as part of the 2 course Certificate in Customer Service. Class Details: Unit 1: Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2: Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3: Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4: Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs For more information, visit our question and answer page - Click Here.

Good customer service is essential for all organizations. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. Acquire extraordinary customer service techniques you won’t find anywhere else. This is a series of 2 courses. Spring 24 Dates Summer 24 Dates Keys to Customer Service 04/01/24-04/26/24 06/03/24-06/28/24 Extraordinary Customer Service 05/06/24-05/31/24 07/01/24-07/26/24 For more information, visit our question and answer page - Click Here.